DIGNITY CLAIM PROCEDURES

Claiming is as easy as 1…2…3…

Step 1

Complete the claim documents

(SAPS Report – Only required for Unnatural Causes)

Step 2

Attached the requested documents. Please refer to the required documents section below.

Step 3

Email or fax the claim documents to our office for processing.

Step 2

CLAIMS NATURAL CAUSES

  • A fully completed and SIGNED claim notification form;
  • A CLEARLY legible certified copy of the ID document/Smart ID Card of the deceased; Must have a CANCELLED STAMP ON SHOWING DECEASED FROM THE DEP OF HOME AFFAIRS
  • A CLEARLY legible certified copy of Death Certificate;
  • A CLEARLY legible certified copy of the ID document of the Claimant;
  • If no appointed beneficiary, an affidavit nominating a new beneficiary together with a certified copy of ID of new Beneficiary
  • In the case of claiming for a child: A certified copy of the child’s birth certificate, guardianship letter, if applicable
  • Proof of Bank Account Number of claimant/ ONLY 1ST PAGE OF BANK STATEMENT
  • Proof of marriage when applicable. (When main member claims for spouse or spouse claims for main member)
  • 1st 3 Pages of Notice of Death/Still Birth (DHA- 1663 A)

CLAIMS UNNATURAL CAUSES

  • Same documents applicable as with Natural Causes
  • A police report on all UNNATURAL deaths

PLEASE NOTE THAT NO CLAIM WILL BE ASSESSED UNTIL ALL RELEVANT, CORRECTLY FILLED IN DOCUMENTS, HAVE BEEN RECEIVED BY THE ADMINISTRATOR. ALL COPIES MUST BE CLEAR AND ALL COPIES MUST BE CERTIFIED BY A COMMISSIONER OF OATH.

Step 3

Email or fax the claim documents, as well as all above stated required documents to our office for processing:

Approved claims paid within 24 hours!

Dignity is proudly underwritten by Assupol

Assupol Life Limited Reg No. 2010/025083/06
Authorised Financial Services and Credit Provider
Summit Place Office Park, Building 6
221 Garsfontein Road, Menlyn, Pretoria 0181
PO Box 35900, Menlo Park, 0102

Dignity Life Administrators – Twoline Trading 112(Pty) Ltd
Registered Financial Services Provider (Reg. No. 2602)
518 Generaal De Wet Str. Pretoria North
FSP License Category – Long Term Insurance
Category 1A (Funeral Cover) Fax: 012 548 4726
Email admin@dignity.co.za

Tel: 012 762 5000 / 012 470 9080
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Sussex Office Park
Ground Floor, Block B, 473 Lynnwood Road
Pretoria

Breakdown of Premium: Underwriter - 60% | Administration - 10% | Commission - 20% | Transaction Fee - 10%